Our Delivery Policy
Prices and Delivery costs
All prices and charges on this site are in UK pounds. They exclude VAT, and delivery charges.
The total cost of your order will be the price of the products you order, plus the chosen delivery cost, plus vat. All these costs are clearly set out in your shopping basket before you submit your order.
All orders despatched by first class post are not insured. By selecting Tracked Delivery your goods will be insured up to £100, by selecting courier you may choose the level of insurance required for your order. This is also applicable to the Free Carriage offer. (Insurance is in accordance with the individual carrier’s terms and conditions)
Next day/am deliveries may incur additional carriage charges.
Deliveries outside the UK will be charged according to the destination. An approximate cost can be provided on request.
Orders that are sent by 1st class post: We do not accept responsibility for these orders if they are lost, stolen or arrive damaged in transit. NB. 1st Class Post is not a tracked or guaranteed next day delivery service.
The Royal Mail state that any item despatched by 1st class post should be allowed up to 15 working days for delivery, please see the following link.
Orders that are sent by Tracked Delivery and Carrier: We are able to track these orders, but please be advised that your goods are not insured for consequential loss. If you require this service we can provide this at additional cost. Please contact the sales office for further information.
If you are unable to check your goods on delivery, please write unchecked on the delivery paperwork before signing. You must notify us of any discrepancies found with your order within 3 working days and retain all packaging.
Delivery schedule: We endeavour to dispatch all orders within 5 to 7 working days of placing your order or on approval of your artwork. This is subject to stock availability and the size of your order. We will advise you of a delivery date if we cannot deliver within the aforementioned schedules.
If you specify a delivery date we will despatch your goods by your chosen method and by the despatch date requested. You will be advised if this cannot be achieved. We will not accept responsibility for goods delayed by your selected carrier
Fast Track Service: We endeavour to dispatch all orders within 2-4 working days of order payment or on approval of your artwork. This is subject to stock availability and the size of your order.
If you specify a delivery date we will despatch your goods by your chosen method and by the despatch date requested. You will be advised if this cannot be achieved. We will not accept responsibility for goods delayed by your selected carrier.
Collection: Your order can be collected from our business premises during displayed opening times.
Artwork: We endeavour to email artwork within 2 working days of receipt of paid order, or within 1 day if selecting the Fast Track service. Please ensure that you amend/approve your artwork as soon as possible in order to achieve your specified despatch date. We do not accept responsibility for late approvals which delay the despatch date. NB. Artwork will be forwarded to you in the exact form that it will be produced. It is important that you do not authorise artwork unless it matches your requirements exactly. Due to the volume of orders we will not accept responsibility for artwork not authorised for production, it is imperative that your email address is correct and that you monitor your emails for artwork/production/despatch information to avoid delays. NB we reserve the rights to use images created as advertising media on our web site, if this is not acceptable please contact our customer helpline.